Zero Tolerance Intoxicating Substance Policy

SITBAQ®, Inc. maintains a zero tolerance for both drug and alcohol use while driving for SITBAQ®. Any driver found to be violating this policy should be asked by the rider to STOP the ride immediately. Please provide your feedback for the driver directly in the app by tapping Feedback from the menu and selecting driver.  To make a complaint, please contact SITBAQ®, Inc. at 1(888) 674-8227 (1-888- 6SITBAQ) or by email at You can also call the CPUC Commission’s Consumer Intake Unit at 1-800- 894-9444 or email them at