In the case that a driver does not show up. You should first try to contact the driver via the contact button in the Sitbaq App. If the driver fails to answer and does not show, please contact Sitbaq at 1-888-6SITBAQ directly. In many cases, Sitbaq will fully refund the cost of the reservation, if we can not assign a new driver. We take a no-show very seriously and will contact the driver directly and reprimand accordingly.